TECHNICAL AND UX WRITING

UX WRITING FOR APPLICATION ONBOARDING SCREENS

I assisted the UX design team in writing UX copy for onboarding screens for a new application. Below are two of four total screens that make up the onboarding process.

CONNECTWISE cpq LESSON

I helped to write and structure the content for a lesson created for users of ConnectWise’s quote and proposal software, ConnectWise CPQ. I worked with an instructional designer and a subject matter expert to develop this training. Below are screenshots of a section detailing Success Scores, which indicate the progress of a quote in a particular stage. The section includes interactive activities like click-through tabs that explain each color-coded Success Score and a knowledge check for users to match scores with their corresponding colors.

Additional tabs for the Color-Coding for Success Scores section (scroll through to view all):

Accompanying Knowledge Check activity to match each Success Score to its corresponding color-code:

DOCUMENTATION FOR AI SOLUTION

I collaborated with product developers to create documentation and educational videos for ConnectWise Sidekick for PSA, an AI-powered solution that automates complex tasks and enhances business efficiency. Below is the main landing page, which includes links to additional documentation for each feature available.